Every MADE CLOTHING CO. piece is produced individually after you order it. Because nothing is pulled from existing stock, this policy is built around production and fulfilment realities rather than a standard retail return window.
Start every request by emailing support@madeclothingco.com.
MADE TO ORDER
Products are made to order. Change-of-mind returns, buyer's remorse, and items that were produced correctly but are simply no longer wanted are not returnable or refundable.
CANCELLATIONS
An order can only be cancelled while its fulfilment order is still in the "In Review" state. Once production has begun, the order cannot be cancelled or changed. Contact support immediately if you need to cancel.
CLAIM WINDOWS
- Return and refund requests are accepted within 180 days after delivery.
- Damaged, misprinted, defective, incorrect, or lost-package issues should ideally be reported within 7 days so we can resolve them quickly.
- Lost shipment claims must be submitted within 7 days after the estimated delivery date.
HOW TO SUBMIT A REQUEST
- Email support@madeclothingco.com with your order number.
- Attach clear photos or video where applicable (the full garment, the affected area, and the print or label).
- Include a brief description of the issue.
APPROVAL AND RETURN ADDRESS
All returns require approval before anything is shipped back. The correct return address is supplied only after your request is approved, and it differs from our business address. Unauthorized returns are rejected and cannot be refunded.
This is a business and correspondence address only. It is not a returns address — unauthorized returns sent here will not be processed.
CONDITION OF APPROVED RETURNS
Approved physical returns must be unused, unworn, unwashed, and in original condition with any tags and packaging intact — unless the reason for the return is a defect or a production error.
RETURN SHIPPING
The customer is responsible for the cost of shipping an approved return. Freight-to-collect shipments are not accepted and will be refused.
In many cases a qualifying production issue can be resolved by our support team without requesting a physical return.
REFUNDS
Once a return or claim is approved, refunds are issued to the original payment method in the original currency. Refunds are processed by Shopify, and the time for funds to appear depends on your bank or card issuer.
EXCLUSIONS
Unless the issue is a defect or a fulfilment error, the following are not eligible for return or refund:
- Hygiene-sensitive items.
- Samples and pre-production pieces.
- Deliberate or accidental damage caused after delivery.
- Claims submitted beyond the stated claim windows.
- Orders where the customer supplied an incorrect or incomplete address or order information.
- Customer-requested product changes after the order was placed.
CONTACT
Lemon & Pear Inc., doing business as Made Clothing Co. — 400 East Finley Blvd, Apt 2343, Anna, Texas 75409, United States
Support: support@madeclothingco.com